Plant Quality & Return Policy

This policy applies ONLY to plants purchased from us.

Live foliage plants are quickly affected by excessive heat and cold temperatures, variances of moisture and humidity, direct sunlight or absence of light, infestation of insects, fungus and other parasites.  Plants exposed to these conditions are often not recoverable and frequently must be discarded.

The Plant Factory, LLC’s standard is that plants are healthy and insect-free upon delivery to you.  You are required to count and inspect all plants immediately upon receiving your order with our company representative, which they will be instructed to do.  If you find any discrepancies in your invoice or plants that do not meet your standards let our company representative know and they can make note on your invoice, change, correct and/or receive payment upon delivery.

No returns after product is received and signed for

Contact us:

    Accounting Email:

    Steve Kelley    Phone:       816-918-4330

Austin           Phone:                   816-680-1588

Lucas             Phone:                   816-680-1611

Denny            Phone:                   816-918-4329

Sean              Phone:                  816-812-5954

FAX 877-636-7001

Greenwood / Lee’s Summit, Missouri

     Effective: July 1, 2021

Or use this form to contact us.

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